A large Southern bank needed to institute an electronic tracking system for computer maintenance conducted by its IT department. The tracking system was required for auditing purposes.
We worked closely with the IT department to analyze the maintenance-request process and clearly identify the types of reports that were needed to satisfy the auditors. We used Primavera software to help us track the entire process, from the initial request to IT’s response, to the work conducted and the reports produced. It also was tied into the bank’s timesheets for more efficient recordkeeping.
The new system was a big success, and the auditors were happy (that’s important). It’s been tracking IT maintenance for over seven years now.